Bridal dates are usually booked 6–12 months ahead, especially for peak summer weekends. Party and event bookings can often be fitted in closer to the date, but it’s always best to enquire as soon as you know your plans.

Serena is based in London and travels across London and surrounding areas. Travel costs may apply depending on the location and start time – you’ll receive a full quote in your reply.

For bridal bookings there is usually a minimum call-out (for example bride + at least one additional person). Party bookings may have a minimum spend for early starts or peak dates – this will be confirmed in your quote.

Yes – a non-refundable deposit is required to secure your date. The remaining balance is due before the booking or on the day, depending on what’s agreed in your confirmation email.

Bridal trials are highly recommended and are held in [location]. They’re usually scheduled on weekdays or selected Sundays. You can mention your preferred dates and times in the enquiry form.

Please arrive with clean, bare skin and bring any inspo photos, outfit colours or specific product preferences you have. If you have any skin sensitivities or allergies, include these in your enquiry.